Warranty Policy

OVERVIEW

Welcome to Phantom Technology.
This Warranty Policy explains the terms, conditions, duration, and process of warranty coverage for products purchased from our online store.

This policy applies to all purchases made through phantom-ps.com.

1. WARRANTY COVERAGE

Phantom Technology provides a limited warranty covering manufacturing defects and hardware malfunctions that occur under normal use.

The warranty covers:

  • Manufacturing defects

  • Hardware malfunctions not caused by misuse

  • Products that fail under normal operating conditions

2. WARRANTY PERIOD

Warranty duration varies depending on the product category:

  • Warranty period ranges from 1 month up to 12 months

  • The exact warranty duration is specified on the product page or product description

  • The warranty period starts from the date of delivery

3. WHAT IS NOT COVERED

This warranty does not cover:

  • Physical damage, drops, or impact

  • Liquid or water damage (unless explicitly stated)

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Software-related issues not caused by hardware defects

  • Damage resulting from improper use or negligence

4. CASH ON DELIVERY (COD) ORDERS

For Cash on Delivery (COD) orders:

  • Warranty applies only after the order is received and paid

  • Customers must inspect the product upon delivery

  • Any visible damage must be reported immediately upon receipt

  • Claims submitted after delivery confirmation will be treated under standard warranty terms

5. HOW TO CLAIM WARRANTY

To submit a warranty claim:

  1. Contact us at support@phantom-ps.com

  2. Provide your order number and proof of purchase

  3. Attach clear photos or videos showing the issue

  4. Our support team will review your request within 24–72 business hours

If approved, Phantom Technology will determine whether the product will be repaired, replaced, or refunded.

6. SHIPPING & INSPECTION

  • Customers may be responsible for shipping costs unless the issue is confirmed as a manufacturing defect

  • All returned items are subject to inspection before approval

  • Replacement or repaired products will be shipped after inspection is completed

7. REPLACEMENT OR REFUND

If the product cannot be repaired:

  • A replacement of the same or equivalent product may be provided

  • Or a refund or store credit may be issued

Refunds are processed in accordance with our Refund Policy:
👉 https://phantom-ps.com/policies/refund-policy

8. LIMITATION OF LIABILITY

Phantom Technology is not responsible for:

  • Indirect or consequential damages

  • Data loss or software-related issues

  • Losses caused by improper use of the product

9. CONTACT INFORMATION

For warranty inquiries or support, contact us at:
📧 support@phantom-ps.com