FAQ
GENERAL QUESTIONS
Q: Is Phantom Technology an online-only store?
A: Yes, Phantom Technology operates as an online-only store. All orders are placed through our website and delivered to the customer’s address.
Q: How can I contact Phantom Technology?
A: You can contact us via:
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WhatsApp: +972592622026
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Social media platforms listed on our website
More details are available here:
👉 https://phantom-ps.com/policies/contact-information
SHIPPING & DELIVERY
Q: How long does delivery take?
A: Orders are usually delivered within 1–3 business days, depending on the delivery area and external conditions.
Q: Which areas do you deliver to?
A: We deliver to all areas within Palestine, including:
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West Bank
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Jerusalem
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Inside Israel (1948 areas)
🚫 Delivery is not available to the Gaza Strip.
Q: Who delivers my order?
A: All orders are shipped through licensed local delivery companies.
Q: Will the delivery representative contact me before arrival?
A: Yes, the delivery representative will contact you by phone or WhatsApp before arriving at your provided address.
CASH ON DELIVERY (COD)
Q: Do you offer Cash on Delivery (COD)?
A: Yes, Cash on Delivery is available for all eligible products and delivery areas (excluding Gaza).
Q: Are there any additional COD fees?
A: No. Phantom Technology does not charge any additional COD fees.
Customers only pay the product price and the delivery fee charged by the shipping company.
Q: How much is the delivery fee?
A: Delivery fees vary by region and package size:
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West Bank: 20 ILS
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Jerusalem: 30 ILS
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Inside Israel: 70 ILS
Some products or promotions may include free delivery.
Q: In which currency do I pay for COD orders?
A: Cash on Delivery payments are accepted in Israeli Shekel (ILS) only.
If the order is placed in another currency, the exchange rate on the day of delivery will apply.
ORDER CONFIRMATION & CANCELLATION
Q: Is order confirmation required before shipping?
A: Yes. All COD orders must be confirmed before shipping, usually via WhatsApp or email.
Q: Can I cancel my order after it has been shipped?
A: No. Orders cannot be canceled once they have been shipped or handed over to the delivery company.
Q: What happens if I refuse to receive my order?
A: If an order is refused without a valid reason, the customer will be responsible for all shipping-related costs.
Providing incorrect or fake address details may lead to suspension of COD service and possible legal action.
RETURNS & REFUNDS
Q: Can I return my order after delivery?
A: Yes. You may request a return within 24 hours of receiving the order, provided there is a valid reason.
Q: What are the conditions for returning a product?
A: The product must:
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Be unused and undamaged
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Be in its original packaging
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Show no signs of opening or use
Return shipping costs are the responsibility of the customer.
Q: How are refunds processed?
A: Refunds are processed according to our Refund Policy:
👉 https://phantom-ps.com/policies/refund-policy
WARRANTY
Q: Do your products include a warranty?
A: Yes. Most products include a limited warranty, ranging from 1 month up to 12 months, depending on the product.
Q: How do I claim warranty service?
A: Contact us at support@phantom-ps.com with your order number and proof of purchase.
Our team will review your request within 24–72 business hours.
ADDITIONAL INFORMATION
Q: Do you offer free delivery?
A: Some products or promotional offers may include free delivery, which will be clearly stated on the product page.
Q: Can delivery fees change?
A: Yes. Delivery fees may change depending on region, package size, or shipping company policies. Any changes will be communicated before shipping.