Cash on Delivery

OVERVIEW

This Cash on Delivery (COD) Policy explains the terms, conditions, availability, and procedures related to Cash on Delivery payments at Phantom Technology.

This policy applies to all orders placed through phantom-ps.com, an online-only store.

1. AVAILABILITY OF CASH ON DELIVERY

Cash on Delivery delivery is available to all areas within Palestine, including:

  • West Bank

  • Jerusalem

  • Inside Israel (1948 areas)

🚫 Delivery is not available to the Gaza Strip.

Orders placed for excluded areas will not be eligible for COD.

2. COD FEES & DELIVERY COSTS

  • No additional COD fees are charged by Phantom Technology

  • Customers pay only:

    • Product price

    • Delivery fee charged by the shipping company

Delivery fees vary depending on region and package size, and may change in the future.
Current standard delivery fees are:

  • West Bank: 20 ILS

  • Jerusalem: 30 ILS

  • Inside Israel: 70 ILS

Some products or promotions may include free delivery, in which case the customer will not be charged any shipping fees.

3. ORDER CONFIRMATION BEFORE SHIPPING

All COD orders must be confirmed before shipping.

Confirmation is done via:

  • WhatsApp message (primary method), or

  • Email message, based on the customer’s provided contact information

Orders that are not confirmed may be canceled automatically.

4. ORDER CANCELLATION & REFUSAL

  • Customers are not allowed to cancel a COD order once it has been shipped or handed over to the delivery company

  • If a customer refuses to receive an order without a valid reason, they will be responsible for:

    • Shipping costs

    • Any additional charges incurred

Providing a fake, incorrect, or misleading address may result in:

  • Order cancellation

  • Suspension of COD service for the customer

  • Possible legal action if applicable

5. DELIVERY TIME

  • Order preparation and delivery usually take 1–3 business days

  • Phantom Technology is not responsible for delays exceeding 3 business days if caused by:

    • Shipping companies

    • External circumstances

    • Force majeure events (natural disasters, strikes, emergencies, etc.)

6. INSPECTION & RETURNS AFTER DELIVERY

  • Customers are allowed to request a return within 24 hours of receiving the order

  • Return requests must have a valid and reasonable cause

  • The product must:

    • Be unused and undamaged

    • Be in its original packaging

    • Not show any signs of opening or use

All return shipping costs are the responsibility of the customer.
Returns are processed according to our Refund Policy:
👉 https://phantom-ps.com/policies/refund-policy

7. PRODUCTS ELIGIBILITY

  • All products are eligible for Cash on Delivery

  • Shipping costs may vary depending on the product size or weight

  • Some products may include free shipping offers

For more details, please refer to our Shipping Policy:
👉 https://phantom-ps.com/policies/shipping-policy

8. PAYMENT CURRENCY

  • Cash on Delivery payments are accepted in Israeli Shekel (ILS) only

  • If the order is placed in another currency, the amount will be calculated based on the exchange rate on the day of delivery

9. CONTACT & SUPPORT

For COD inquiries or support, you may contact us via:

  • 📧 Email: support@phantom-ps.com

  • 📱 WhatsApp: +972592622026

  • 🌐 Social Media accounts (as listed on our website)

You may also visit our contact page:
👉 https://phantom-ps.com/policies/contact-information

10. POLICY UPDATES

Phantom Technology reserves the right to modify this Cash on Delivery Policy at any time.
Changes will be effective immediately upon posting on the website.